Telephony Is In Our DNA
We know technology and the contact center world. To our absolute core. We have served in that environment for decades and understand your unique challenges. Which is why we have developed a robust CCaaS community and supplemental services for all of our clients, vendors, and partners..
We launched our first websites, and established a footprint in a colo facility in Los Angeles.
Started in a contact center that had three card tables, a bunch of wired phones, printed out order forms, and you had to fight for your seat. Bathroom breaks were out.
Continued to develop our digital skills and quickly understood that whenever you ran digital campaigns, you need a contact center to support your enterprise.
We realize the full power of technology + contact center. We developed automation, services, and processes that are our foundation today. We also bought a Nortel system that cost more than a Ferrari, and was just as useful.
We close down the last, domestic contact center operation that we built from scratch. Swearing to never build another center in the US again.
We make the complete transition from contact center operations, to full service consulting company focusing on the contact center world. And the rest, as they say, is history.