Telephony Is In Our DNA

We know technology and the contact center world. To our absolute core. We have served in that environment for decades and understand your unique challenges. Which is why we have developed a robust CCaaS community and supplemental services for all of our clients, vendors, and partners..
What We Do

Managed Services

Our managed services team is involved with our relationship together from the start. We recognize that you need speed to launch, don’t have time or money to burn, and we are able to provide you with the resources and expertise that you need simply because we have been in your shoes before.

You Are Not Alone

When you become part of our community, you will immediately find that you are surrounded by resources, assistance, and support. We have built a symbiotic network that all work together to find success for everyone involved.
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Open API Library

Oberholtzer Media provides our community with guidance and assistance wherever needed as it relates to software services, as well as providing a series of custom solutions, either publicly exposed via our Open API Library, or available on a custom basis.

The Right Tools For The Job

When you become part of our community, you are will be granted access to our Nerve Center. Here you can access any number of SaaS related services as well as custom report solutions, connectivity into all of our community, and the ability to connect with us immediately, day or night.
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Tier 1 Support

We provide a five minute SLA for first human response on every ticket created. Our support team is highly skilled and cross-trained in all services provided, or supported, by Oberholtzer Media. Our customer satisfaction rating, speaks to the level of service you can expect from us.

Don't Be Left Wanting More

The reality is that help is always needed. We want you to have the best possible experience, every single time. There are no stupid questions and it is always better to ask for help, than waste countless hours pounding your head against a wall, when the right resource can help resolve it for you in minutes.
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Derek Oberholtzer
Professional Services Team Member
"Our Support and Services Team is engineered to meet and exceed your expectations for the life of our engagement." - Derek Oberholtzer, CEO

How it started < How it's going. Our story.

old school colo cage

1995

We launched our first websites, and established a footprint in a colo facility in Los Angeles.
Rotary Phone

1998

Started in a contact center that had three card tables, a bunch of wired phones, printed out order forms, and you had to fight for your seat. Bathroom breaks were out.
Old call center

2004

Continued to develop our digital skills and quickly understood that whenever you ran digital campaigns, you need a contact center to support your enterprise.
View of a large contact center

2009

We realize the full power of technology + contact center. We developed automation, services, and processes that are our foundation today. We also bought a Nortel system that cost more than a Ferrari, and was just as useful.
Closed For Good

2015

We close down the last, domestic contact center operation that we built from scratch. Swearing to never build another center in the US again.

2019

We make the complete transition from contact center operations, to full service consulting company focusing on the contact center world. And the rest, as they say, is history.
Managed Services
We built our managed services team for two reasons. First, we wanted a team of highly skilled developers that could tackle any project, and deliver exceptional results, in a rapid timeframe. Second, we realized that there was a bit of a void in the market and decided we would proactively solve for it, by providing our clients, vendors, and partners an alternate path from the typical product launch gestated in an enterprise professional services environment.
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Machine Learning
As early adopters of the various tools made available by companies like IBM and AWS, we have developed a series of services that we make available as SaaS offerings. These services are available via our API Library, and have been specifically engineered to enhance your operation. While we are not experts on Artificial Intelligence, we have developed several applications that are very specific and helpful to organizations that either employ contact center services, or operate contact centers directly.
What Have We Done?
SaaS Solutions
These days, just about everything is available on a SaaS platform, so much so that now there are over a dozen “-aaS” variants in the world. Communications, sales, business, and the list goes on and on. Oberholtzer Media provides our clients, vendors, and partners with guidance and assistance wherever needed as it relates to software services, as well as providing a series of custom solutions, either publicly exposed via our Open API Library, or available on a custom basis.
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