Telephony Is In Our DNA
We know technology and the contact center world. To our absolute core. We have served in that environment for decades and understand your unique challenges. Which is why we have developed a robust CCaaS community and supplemental services for all of our clients, vendors, and partners..
We launched our first websites, and established a footprint in a colo facility in Los Angeles.
Started in a contact center that had three card tables, a bunch of wired phones, printed out order forms, and you had to fight for your seat. Bathroom breaks were out.
Continued to develop our digital skills and quickly understood that whenever you ran digital campaigns, you need a contact center to support your enterprise.
We realize the full power of technology + contact center. We developed automation, services, and processes that are our foundation today. We also bought a Nortel system that cost more than a Ferrari, and was just as useful.
We close down the last, domestic contact center operation that we built from scratch. Swearing to never build another center in the US again.
We make the complete transition from contact center operations, to full service consulting company focusing on the contact center world. And the rest, as they say, is history.
We built our managed services team for two reasons. First, we wanted a team of highly skilled developers that could tackle any project, and deliver exceptional results, in a rapid timeframe. Second, we realized that there was a bit of a void in the market and decided we would proactively solve for it, by providing our clients, vendors, and partners an alternate path from the typical product launch gestated in an enterprise professional services environment.
As early adopters of the various tools made available by companies like IBM and AWS, we have developed a series of services that we make available as SaaS offerings. These services are available via our API Library, and have been specifically engineered to enhance your operation. While we are not experts on Artificial Intelligence, we have developed several applications that are very specific and helpful to organizations that either employ contact center services, or operate contact centers directly.
These days, just about everything is available on a SaaS platform, so much so that now there are over a dozen “-aaS” variants in the world. Communications, sales, business, and the list goes on and on. Oberholtzer Media provides our clients, vendors, and partners with guidance and assistance wherever needed as it relates to software services, as well as providing a series of custom solutions, either publicly exposed via our Open API Library, or available on a custom basis.