Big Data & Analytics
Real Time Analytics vs Historical Data
There is obvious value in real time statistics and understanding where your organization is, down to a very finite level. However, without establishing a true historical understanding of operations, you will never gain the kind of optimizations that you can when you understand the whole picture. One of the most important services Oberholtzer Media can offer is the establishment of true baseline metrics, especially in a contact center environment, that you can then apply real time analytics to for improved training, conversions, and skills. Our Nerve Center was designed for this very reason: to provide direct insight into your specific organizations production, in real time, based on historical analysis.
Trends and Predictions
Due to the vast store of data that we have available, we have been working on various trend and prediction models. We are able to develop any type of profile that you are looking to target, refine the data set and requirements, and help you efficiently predict when your target events will occur for your various profiles.
3rd Party Services
We have a rather large network of 3rd party data providers tied into our platform. We have massive data facilities for lien and title data, reverse lookup functionality, donor and voter data, financial services and credit bureau data, insurance and automobile ownership data, and social media profile data sets. If there is a data type that you need, and we do not yet have the capabilities, we can access it.