Contact Center as a Service (CCaaS)
We help you deliver experiences your customers will love.
With Five9 Genius™ the Intelligent Cloud Contact Center we are on a mission to help you transform your contact center and make geniuses of your agents so you can deliver experiences your customer will love.
Customers have high expectations
These elevated expectations are forcing businesses to reimagine their customer experience strategy. Five9 is here to help you transform your contact center and make geniuses of your agents so they can deliver experiences customers love.
The Intelligent Cloud
Five9 Genius, the intelligent cloud contact center, is built on a highly reliable, secure and scalable cloud platform. That makes it easy to rapidly trial and deploy new services, while future proofing your business by supporting AI and other emerging technologies. And because your contact center is in the cloud, you will have access to the latest capabilities through no- touch, non-disruptive real-time upgrades.
The Five9 high-touch approach
At Five9 we’re obsessed with your customers' experiences and your business. We focus on the usability of technology at every point of our relationship with you. Analysts like Gartner and Forrester have talked to our customers and they agree, the Five9 high-touch approach leads to better contact center transformation results.
- Highly Reliable & Secure Cloud Contact Center
- Customer First Approach to Ensure Your Success
- Empower Agents to Deliver Extraordinary Customer Experiences
- Incredibly Customizable & Configurable
Powerful autodialer options for your outbound calls.
Whether you’re leading an aggressive sales campaign or contacting current clients, Convoso has the powerful tools to drive your workflow. Choose from multiple dialing modes: Power Dialing. Predictive Dialing. Preview Dialing. Progressive Dialing.
Increase contact rate with a static dial level and serious power. The Power Dialer chooses new contacts as soon as the previous call ends. Increase contact rates and reduce wait time without compromising your drop rating.
Losing precious time between calls? Convoso Predictive Dialing uses smart algorithms to select agents and dial numbers in advance.
It’s power dialing with scaling capabilities to adjust the total number of outbound dials up and down based on available agents and dropped/abandoned rating. Increase contact rates and reduce wait time.
Agents review lead information before manually triggering the dialer. Build and track lead nurturing schemes or complex buying cycles. Add a personal touch to your calls, and make better connections with potential customers.
Keep your dial rate high while customizing each call to individual leads. Similar to preview dialing, agents review lead information ahead of the call, but with progressive dialing, the calls are automatically dialed after a set number of seconds/minutes.
Powering millions of monthly voice and text conversations. Ytel gives companies a way to start communicating with ZERO CODE while also providing developers the ability to interact with our API.
Predicatively call customers and maximize agent productivity by reducing wait time between calls.
Robust features to power inbound calls including Automatic Call Distributor (ACD), IVR, and custom call queues.
Automatically nurture leads by scheduling voicemails, emails, and text messages to get sent based on the disposition of your leads.
Record calls for quality control and tracking purposes.
Define agent responses to create predictable conversations that meet the needs of sales and support expectations.
Rest easy knowing your campaigns are running compliantly with real-time DNC scrubbing.
Routing calls to the best agent currently available improves agent productivity and drastically increases closed deals.
Time Zone Protection
Establish a local presence by using a number in the area code of your choice.
Step up your proactive outreach with Engage Voice
Upsell, cross-sell, collect, and promote your product with powerful outbound campaign management. With omnichannel capabilities supporting all digital channels, you can provide customer service where it matters most to your customers.
- Facebook Messenger
- SMS + MMS
- Apple Business Chat
- Google’s Business Message
- Engage Messaging
Virtual call center
No need to hold a phone conversation with your prospects and customers from a single location. The #1 rated virtual call center software Cloudtalk enables your sales and support reps to work remotely, from any place they choose. They only need a stable internet connection and headphones.
Create your virtual call center under 5 minutes
Get local phone numbers for your virtual call center
Maintain local presence in any country while keeping your call center geographically in one place
Spend less with a local phone number for incoming calls.
Already have a number? Keep your existing numbers and port them easily into CloudTalk.
#1 Rated virtual call center software
Based on 200+ reviews on 6 independent software marketplaces & platforms
Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.
Interactive Voice Response (IVR) menu
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.
Click to Call
Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.
SMS / Text messages
Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.
Call flow designer
Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.
Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.
Power dialer allows you to increase efficiency and the number of calls you make. Easily create campaigns with call scripts and surveys and let your agents focus on the prospects.
Talkdesk Cloud Contact Center Software
Enterprise-class capability, consumer app simplicity.
TALKDESK CX CLOUD
An End-to-End Solution for Delivering Great Customer Experiences
Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.
Customer Engagement, Workforce Engagement, Enterprise Collaboration, AI & Knowledge, and Analytics & Insights, all on a single unified platform.
We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.
Our open cloud contact center platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.
Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.
We provide a cloud contact center platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.
AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.
CX Cloud Capabilities
Reporting & Analytics
AI and Knowledge
Knowledge Base (Guide)
APIs & SDKs
Security & Compliance
Talkdesk iQ (AI layer)
Business Transformation Services