The blending of all mediums into one
Omni Channel Communications
As more and more of the world goes digital, there is a reduction in the reliance on voice communications – yet it will remain the primary method of communication with various age groups and demographics for years, if not decades, to come. The question becomes, how do you solve for the communications with a future proof platform?
Omni Channel Communications. With an Omni solution for your workforce, you are able to seamlessly tie together all communication methods – social, SMS, email, chat, and voice into a single user interface. View the entire history of communications for a single consumer, all in one place.
No longer do you need agents who only handle voice or digital engagement – now they can manage both, all in a single interface. The customer experience is dramatically improved, employee experience is off the charts because now they can work smarter, not harder.
Let the system do the work, with all of the intelligent routing and skill components that you would usually want to see, all combined in one powerful user interface.
If you want to learn more about what an Omni Channel solution can do for your business, click the button below to speak with a Trusted Advisor today.
Our team knows how to navigate a wide array of industries, systems, and providers. We currently work with many different clients and vendors, on a large scale, and have been doing this for a long time. We are able to get pricing that most cannot, know how to work within the confines of the various providers systems, teams, and processes. But most importantly, we provide you with significant value added services via our open API library, professional services team, and always available Tier 1 support. Tired of going it on your own or with service and support that stop as soon as you sign an agreement? We invite you to learn more about how we can help by calling (866) 853-5697.
Explore Some of Our Other Solutions
As a full service, global solutions provider, we have solutions, expertise, and partners to provide virtually any organization with increased efficiencies and decreased expenses. Learn more about some of our featured services and, when you are ready to get to know us, give us a call at (866) 853-5697.
Open API Library
Our open API library provides your development team access to our exposed services, should you wish to do any additional development on your own.
Our professional services team provides you with an entire, managed services solution for the life of your engagement with Oberholtzer Media.
Tier 1 Support
We provide a five minute SLA on human ticket response from a highly trained support agent. Never be left waiting for support again.