Help is just a ticket away
Tier One Support
No one wants to work with a provider who vanishes after the contract starts, sends you off to a support team that does not have useful product knowledge, does not understand your business, and frankly, does not really care to help you. We have all experienced this kind of treatment, where you almost feel embarrassed to ask for help, knowing that the “help” you get will not be timely, is rarely useful, and you are treated as nothing more than an annoyance.
That is why we built an internal Support Team: to provide all of our clients, partners, and vendors with the support that you actually need, when you need it. We have built our entire support platform on Zen Desk, have automated work flows to ensure your request is routed to the right agent, and that we are accountable to our SLA with each and every relationship of Oberholtzer Media.
Our team knows how to navigate a wide array of industries, systems, and providers. We currently work with many different clients and vendors, on a large scale, and have been doing this for a long time. We are able to get pricing that most cannot, know how to work within the confines of the various providers systems, teams, and processes. But most importantly, we provide you with significant value added services via our open API library, professional services team, and always available Tier 1 support. Tired of going it on your own or with service and support that stop as soon as you sign an agreement? We invite you to learn more about how we can help by calling (866) 853-5697.
Explore Some of Our Other Solutions
As a full service, global solutions provider, we have solutions, expertise, and partners to provide virtually any organization with increased efficiencies and decreased expenses. Learn more about some of our featured services and, when you are ready to get to know us, give us a call at (866) 853-5697.
Open API Library
Our open API library provides your development team access to our exposed services, should you wish to do any additional development on your own.
Our professional services team provides you with an entire, managed services solution for the life of your engagement with Oberholtzer Media.
Tier 1 Support
We provide a five minute SLA on human ticket response from a highly trained support agent. Never be left waiting for support again.