Unified Communications as a Service (UCaaS) is a cloud based communications service that provides six core functions including telephony, meetings, messaging, instant messaging, mobility, and communications enabled business processes.
The beauty of it is that the entire platform is cloud based and managed by the provider, leaving you, the customer, little to no management of carriers, software, services, or hardware. The service is provided by companies that manage everything through a seamless interface for the end user, typically billed monthly, and provided on a subscription model. We have listed many of the main partners below, as always we implore you to do your research, but when the time comes to make the move to the cloud, or to change providers, please talk to us first.
Stay connected and organized. Accomplish more together across work, school, and life with Microsoft Teams.
Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages.
Instantly go from group chat to video conference with the touch of a button. Teams of 2 or 10,000 can meet in one place, no matter how many places they’re in.
Make and receive calls with internal and external groups using Microsoft Teams Calling, Phone System, Calling Plan, or Direct Routing.
Easily find, share, and edit files in real time using familiar apps like Word, PowerPoint, and Excel in Teams.
Get more out of Microsoft Teams with these features
Make meetings more personal and increase your productivity by collaborating in real time.
Keep everyone on the same page by sharing your screen so they can see the same content.
Create the perfect virtual setting by choosing, uploading, or blurring your background.
Digitally sit in a shared background, making it feel like you’re in the same room with everyone else.
Co-author files in real time. Securely store, access, share, and collaborate on files from anywhere.
Apps and workflows
Streamline tasks and critical business processes by integrating apps and workflows.
Available in 53 languages and 181 markets. Connect across Windows, Mac, iOS, and Android.
Privacy and security
Meet regulatory, legal, and organizational needs with industry-leading compliance offerings.
A better way to call, chat, meet, and work.
Introducing the 8x8 Open Communications Platform, accelerating the digital transformation of work.
Enable comprehensive communications for your business.
- Optimize your organization's total cost of ownership by giving each user the exact features needed for the job.
- Eliminate organizational silos with full analytics and collaboration between contact center agents and functional area experts.
- Single administration tool for system setup, with user and data management.
- Combine call, directory, video conferencing, chat and contact center in a single license.
In early 2020, businesses spent $15 billion1 a week on stopgap, point solutions to enable remote work. But those stopgap solutions left frustrated workers, collaboration silos, security holes, and business headaches.
There’s a better way. The 8x8 Open Communications Platform accelerates digital transformation initiatives and strengthens business responsiveness and resilience by providing secure, scalable and extensible capabilities that are required for organizations to operate from anywhere and create unique employee and customer experiences at scale.
The opportunities are clear.
Employees need to communicate naturally using one app on any device from wherever they happen to be.
Teams need to work closely together and with each other without barriers to better support customers and organizational goals.
Organizations want greater flexibility, simplified administration, and actionable insights to improve customer experience and employee productivity all while lowering the total costs of ownership.
As organizations re-imagine work, business applications need to be infused with communications in order to reinvent how organizations engage with their customers.
8x8 X Series supports every aspect of your work.
One on one and team chat
A complete contact center suite
Live meetings and content sharing
SMS and MMS Messaging
AI driven actionable insights
Over 35 business applications integrations
Here’s what sets 8x8 apart.
Always available with guaranteed uptime and voice quality
AI driven analytics providing key business insights
Fully encrypted and secure with a large number of compliance certifications
Small Business Collaboration Tools
The future of work is remote. Keep your teams happier, more productive, and more connected than ever before with powerful collaboration tools.
Cisco Designed Secure Remote Work
Working from anywhere? With your team working on-site and remotely, make sure everyone can collaborate securely no matter where they're located. Find out how Cisco Designed Secure Remote Work can keep your teams productive - all at a small business friendly price.
Features and benefits
Smarter AI-powered meetings
With Webex, you are getting the intelligence that only AI-powered features can deliver, like your own meeting assistant to take notes, attendee insights, and facial recognition.
Designed for you
Designed to scale and grow with you, Webex offers a full suite of collaboration solutions that work with the tools you use every day, enabling you and your teams to be more productive anytime, anyplace.
Only with Webex do you have full end-to-end encryption. When you need to collaborate with others through video, audio, screen sharing or messaging, we help you stay protected.
Voice over IP (VoIP) technology brings your phone system into the modern age so you can use the Internet to make and receive calls.
Whether in conference rooms, at your desk, or on the go, get high-quality video experiences that make you feel like you’re face to face.
Conferencing devices and accessories
Extend the power of your meetings with intelligent video conferencing devices and meeting accessories built for any workstyle and workspace.
Get more done with integrated messaging, video meetings, and phone calls—on any device.
Designed for teams of 10 and 10,000
A more powerful way to connect
Bring along your favorite apps
Deploy and scale in minutes
Meetings are more productive when employees can transition between chat, voice and video seamlessly on a single cloud application. For your workers to be successful, they need to communicate and collaborate effortlessly as if they are in the same room—especially if they can’t be.
Mitel Teamwork is a true unified communications and collaboration solution with integrated tools to improve productivity and collaboration from anywhere.
With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments—driving the exchange of thoughts and improving the speed and quality of decision-making.
MiTeam on-site collaboration software lets you do everything – messaging, voice, collaboration and more – on any device, from wherever you are, all within a single workspace.
Mitel OfficeLink can give your employees the best features of a business phone system bundled into a single application, allowing them to respond to customers from wherever they are.
Simplify calling, chatting collaborating with desktop and mobile applications.
Notify the right people, when it matters the most so that they can be aware of, respond to, and help mitigate critical situations faster.
Mitel’s InAttend attendant solution provides all the necessary tools for attendants and receptionists to perform efficiently.InAttend augments your Skype for Business to provide a multi-featured attendant solution.
As the directory and activity management platform in CMG Suite, CMG Web offers a host of integrated self-serve features, like powerful corporate directory search functions, presence- and activity-based call routing as well as calendar synchronization.
A reliable, secure, and flexible cloud phone system
We make business communications easy and intuitive
With calls, meetings, and messaging unified on one platform, you can get more work done — from anywhere, on any device.
Easy setup and configuration
Getting your system up and running is as simple as ordering lunch. Quickly configure all of your call routing in a visual editor.
Calls from anywhere
GoToConnect works where you do. Easily switch between your desk phone, desktop app, or our mobile app to stay connected.
Get HD video conferencing included with every license. Plus, consolidate the list of communication tools you use with one simple application.
Quality and security you can trust
Count on crystal clear audio and high quality video, thanks to a highly reliable distributed cloud architecture. Not to mention, your conversations and confidential data will always remain safe and secure. GoToConnect features call encryption, meeting lock with password protection, and adheres to the latest security standards like SOC 2 Type II and GDPR.
Integrated for better workflows and interactions
GoToConnect integrates with the systems of record you depend on to make it easier for employees to make and record calls, as well as personalize your customer interactions.
All the features you’d expect
GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing.
- Cloud PBX
- Custom hold music
- Dial plan editor
- International calling
- Call routing
- Caller ID
- Do Not Disturb
- Find Me/Follow Me
- Advanced ring strategies
- Pre-call announcement
- Unlimited call queues
- Wait time announcement
- 250 meeting participants
- Up to 25 HD video feeds
- One-click screen sharing
- Personal meeting rooms
A safe, engaging learning environment: from on site or remotely
- Jump from office to home, from call or chat to video meeting, and from one device to another.
- Troubleshoot problems before they arise with advanced admin dashboards and analytics.
- Reduce costs for travel, training, operations, and hardware/software.
Online Meeting Software and Contact Center
Global Calling, Meetings, and Contact Center
Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.
Seamless is More
An intuitive single application experience for end users and admins
Your workforce can start calling, chatting, meeting, sharing content, and managing call queues with a few simple clicks, thanks to Fuze’s intuitive and easy-to-use interface. It’s all available in one experience, tailored to your enterprise’s needs. Admins can easily add, remove, or manage users through the Fuze Hub and quickly understand adoption and usage of Fuze within their organization by using the Fuze Data platform.
Born in the Enterprise
10+ Years of Experience in the Enterprise
Rolling out a new communications solution in the enterprise isn’t always easy. We can show you the way with our proven and validated implementation methodologies we’ve developed based on more than 10 years of experience deploying to enterprise companies. We focus on tailored deployment, adoption, success, and support services to ensure that your company is technically and organizationally ready for the migration to Fuze, helping you accelerate time to value.
Superglobal, yet Superlocal
Global and regional coverage with predictable costs
For companies with a wide-range global footprint, predicting your monthly calling costs can be a challenge. Fuze offers unmetered calling to more than 110 countries with over 50 carrier relationships, powering superior voice quality and uptime in countries that represent 98% of the GDP.
Award-winning enablement and customer service
According to Frost & Sullivan, Fuze is a recognized leader in customer value and success. Efficiently understand, analyze, and resolve issues with the help of world-class certified industry experts right in your region, throughout your buying, implementation, and enablement processes. Fuze treats each relationship as a partnership and works with our customers to ensure seamless migration, implementation, and adoption processes.
Reliable and Secure at Scale
Intelligent cloud architecture
Our platform provides full stack voice, video, messaging, and screen sharing that is deployed with redundancy across the globe. Diversity across access points and failover across each global region means that your users always have a strong communications experience regardless of their available connectivity. Our enterprise security certifications including SOC 1, SOC 2, and ISO 27001 ensure that information security and safeguarding our customer data is at the forefront of our operational and development processes.
One Unified Platform for All Your Communications and Collaboration Needs
Built for the enterprise
Whether its calling, audio/video conferencing, messaging, or sharing content, Fuze provides everything your users need to seamlessly power conversations across the organization. Fuze addresses the communications needs you have today with an agile platform that is designed to solve your problems tomorrow. It’s an all-in-one application that works across all devices and around the globe. The fully-owned stack provides you with a comprehensive view of usage, engagement, and productivity across your organization.
BUSINESS PHONE SYSTEM
A better way to talk business
Dialpad Talk keeps employees flexible and productive with cloud calling and AI.
Business comms without the cons
Fast, simple deployment
Cloud technology makes it easy to add users, swap numbers, and create ring groups from a web portal that reflects changes in real time.
Work from anywhere
Empower your remote workforce with a single place for business conversations, no matter the device or location.
Make every conversation count
Have more efficient meetings and learn more from every call with our AI-powered Voice Intelligence.
Easy to use desktop interface
Better communication creates better businesses.
Make crystal-clear calls with 100% uptime SLA. Using an advanced cloud architecture and the best in internet protocol technology, Dialpad keeps your business running uninterrupted.
Easy to manage
Take your IT team off speed dial. With Dialpad, you can provision users, assign them phone numbers, sync their contacts, and establish their permissions in minutes.
As a complete communication platform, Dialpad connects every part of your business. Integrations with Salesforce and other CRMs, Zendesk, G Suite, and more keep company and customer data connected and up to date.
Get the most out of every conversation
Dialpad’s Voice Intelligence lets you focus on your conversation, not note-taking, with features that automatically capture what was said and by who, on each call.
With AI-powered analytics, you can dig into call volumes, see who’s placing the most calls, and search by specific keyword mention or even sentiment expressed.
Work easy on any hardware
With Dialpad’s business phone system running in the cloud, you can use your laptop, tablet, or smartphone to make calls. And if you prefer a classic deskphone, Dialpad supports a wide range of handsets—offering several models directly to our customers who need a one-stop shop.